Zendesk is a popular choice for customer support, but it can be expensive for small to medium-sized businesses. Freshdesk offers an affordable and scalable solution with similar features for managing customer support tickets and team collaboration.
Freshdesk provides a range of tools for managing support tickets, automating tasks, and tracking performance, making it ideal for customer service teams.
Key Features
- Ticket Management: Manage and prioritize customer support tickets efficiently.
- Automation: Automate common tasks such as ticket assignment, escalation, and responses.
- Reporting & Analytics: Track performance metrics and customer satisfaction levels.
- Omnichannel Support: Manage support requests across email, phone, chat, and social media.
- Integrations: Integrates with apps like Slack, Google Workspace, and Salesforce.
Price Verdict
Zendesk starts at $5 per user per month, while Freshdesk starts at $15 per user per month, offering a more affordable option with similar functionality for customer support teams.